Case Studies

LLoyds Bank: Atlantic Quay

Our Mission

This project involved refurbishing one of the four key inbound call centres for Lloyds Bank plc. The building houses over 900 people working 24/7, and the work had to be carried out without any disruption to the operations of the bank.

Client Lloyds Bank plc Principal Contractor Sharkey
Duration 9
Value £3.7


  • Upgrade of main LB distribution risers.
  • Installation of new lighting scheme, (LG7) plus associated controls.
  • Underfloor busbar system and associated floor boxes.
  • Installation and upgrade of main and sub main power.
  • Upgraded containment for electrical and data services.
  • Installation of new lighting, power and control arrangements.
  • Modified fire alarm and specialist services throughout each floor.


  • Installation of new heating, cooling systems and controls.
  • Installation of upgraded ventilation primary and secondary networks.
  • Core services riser installation.
  • Installation of new 4 pipe fan coil system arrangements.
  • Alterations to existing heating and public health arrangements.
  • New boiler house arrangement.
  • Phased installation and handover.
  • Re-commissioning of the existing backbone specialist, BMS and control systems.

Data Services

  • Extension to existing structured cabling installation to suit revised floor plate layout.

The results

A call centre never sleeps, particularly when it’s run by Lloyd’s Bank plc. Large amounts of staff pass through a building like this every day, so their welfare is paramount in terms of their wellbeing and productivity.

  • A successfully coordinated services project, completed in a phased manner.
  • Excellent client liaison due to the complexity of working within a live office environment.
  • Backbone service riser requirements installed with no disruption to the building usage.
  • The services now offer a pleasant working environment for the staff to move their business forward.

Contact and service centres are a vital element of this major bank’s operation, so we needed to carry out the work without disrupting the working environment. With over 100 years experience in this industry, we are dedicated to providing a personalised and friendly service to all clients, so adapting to their needs is always an easy and natural process.

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